FAQs

Ninety-five cents of every dollar you spend on Lottery games goes back to the community through contributions to public schools and colleges, prizes and retail compensation. See how Lottery funds are making a difference on the Who Benefits page.

No. You can only buy tickets at Lottery retailers in California.

Yes. You don’t need to be a California resident or U.S. citizen to play and win any Lottery Scratchers® or draw game, but California Lottery games can only be purchased from a Lottery retailer in California.

Collect your prize of up to $599 at any participating Lottery retail location.

Collect your prize over $599 at any Lottery District Office or by mail. Bring your winning ticket and a completed Winner Claim Form to a District Office. Pick up the Winner Claim Form at any Lottery retail location or District Office, or download the form (PDF)

For 2nd Chance prizes, there’s a different Winner Claim Form, which you can download the 2nd Chance Claim form (PDF).

If you have a Claim Authorization Receipt from a retailer, submit that, too. We recommend sending the claim form ticket and Claim Authorization Receipt (if you have it) by certified mail, and save a copy of every item you submit.

If mailing, send Winner Claim Forms to California State Lottery, 730 North 10th Street, Sacramento, CA 95811. For your 2nd Chance prize, mail your 2nd Chance Winner Claim Form to California State Lottery, Attn: 2nd Chance Promotion, 700 North 10th Street MS: 2–2, Sacramento, CA 95811.

After your Winner Claim Form is processed at Lottery Headquarters in Sacramento, you’ll receive a check in the mail in about 6 to 8 weeks.

The California Lottery is subject to public disclosure laws that allow access to certain governmental records. Your full name, the name and location of the retailer who sold you the winning ticket, the date you won and the amount of your winnings, including your gross and net installment payments, are matters of public record and are subject to disclosure. The Lottery will not disclose any other personal or identifying information without your permission unless legally required to do so.

Your privacy is extremely important to the Lottery, and while your name is a matter of public record, we will not disclose any other personal or identifying information without your permission unless legally required to do so. Learn more by reading our Privacy Policy.

Yes. The Lottery is required to withhold federal taxes from your prize.

Keep in mind that federal taxes are subject to change. State and local taxes won’t be withheld on your lottery prizes, but you may still be liable for any California state and local personal income taxes. A professional tax adviser can help you determine your total tax liability.

If you lose or damage a draw game ticket, contact the Lottery’s Security & Law Enforcement Division toll-free at 1-800-LOTTERY (1-800-568-8379). Provide as much detail about your ticket as you can, including:

• Retailer’s name, ID number and/or address where you bought/redeemed your ticket
• Date and time you bought/redeemed your ticket
• Date and time your ticket was lost (if you know this)
• Amount of your ticket (if you know this)

Only verified accounts that have confirmed their email can submit codes. To activate your verified account, the Lottery needs to confirm your email address. Just find the Lottery verification email in your inbox and follow the simple instructions.

If you don’t see your Lottery verification email, check your junk/spam folder. Add us to your safe senders list so this doesn’t happen in the future.

To ensure the integrity of your account, the Lottery uses age/identity verification technology to validate your information. To participate in registered player benefits like 2nd Chance and Jackpot Captain and confirm your eligibility to win a promotional or 2nd Chance prize, players must provide the following information:

  • Full legal name (first and last name)
  • Valid California street address (including city, state and zip code)
  • Date of birth (to ensure you’re 18 or older and can legally play the Lottery)

It is the Lottery’s policy to limit the collection of personal information and protect the personal information we collect and maintain.

Just sign in and go to “My Profile.” After you update your information, simply hit “Save.” If you update your email address, the Lottery will send you a verification email. If you don’t see it in your inbox, check your junk/spam folder. Add us to your safe senders list so this doesn’t happen in the future.

Call the Lottery’s Security & Law Enforcement Division toll-free at 1-800-LOTTERY (1-800-568-8379) and provide:

  • Retailer’s name, ID number and/or address
  • Date and time of the incident
  • Description of the incident

A security incident report will be opened and, depending on the situation, the Lottery will take further action.

If you ever feel you weren’t paid correctly for your Lottery ticket(s), contact the Lottery’s Security & Law Enforcement Division toll-free at 1-800-LOTTERY (1-800-568-8379) as soon as possible and provide:

  • Retailer’s name, ID number and/or address where you bought and/or redeemed your ticket
  • Date and time of the incident
  • Ticket information
  • Amount you were paid

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